Care.com is a popular website that connects families and caregivers for things like childcare, senior care, pet sitting, and more. Many people don’t realize that using Care.com comes with a recurring monthly fee. This article will explain what the CCI CARE.COM charge is and how it works.
Care.com offers both free and paid membership options. As a free member, you can create a basic profile, search for caregivers, and send messages. But to unlock additional features like public reviews, enhanced search filters, and priority placement in search results, you need a paid membership. The monthly or annual fee for a paid membership appears on the credit card or bank statements as a charge from “CCI CARE.COM.”
The acronym “CCI” stands for “Care.com, Inc.” which is the company that owns and operates Care.com. Any recurring charge from “CCI CARE.COM” is Care.com collecting the monthly or annual membership dues in order to maintain access to premium features on their website and mobile apps.
Now you’ll know exactly what that charge is for when you see it on your statement each month or year.
CCI Care.Com Charges and Subscription Services
Care.com offers both free and paid membership levels. As a free member, you have primary access to search for caregivers and contact them. The paid membership levels unlock more advanced features. You will see a monthly or annual charge from “CCI CARE.COM” on your credit card or bank statement.
This charge is Care.com collecting their subscription fee so you can continue accessing the premium features of their website and mobile apps. The funds go towards operating costs to run Care.com as well as continued background checks and other safety features.
The different membership tiers at Care.com provide various features at different price points. The most basic paid subscription gives you access to sending messages and additional search filters. Higher levels include public reviews and priority placement in search results. Care.com also offers discounts for annual memberships compared to monthly payments. Be sure to review the membership details so you understand what you’re paying for through CCI CARE.COM charges.
Why Did CCI CARE.COM Charge Me?
If you recently saw a charge from “CCI CARE.COM” on your credit card or bank statement and don’t remember subscribing to Care.com, don’t panic. Your free trial could be upgraded to a paid membership if you didn’t cancel in time. Care.com trial periods will convert to recurring monthly or annual fees based on the plan unless the upgrade is canceled.
You should contact Care.com customer support to check your account status and review any recent charges. They can help determine if the CCI CARE.COM fee was expected due to an unpaid premium membership or if it was an accidental charge. In some cases, they may be able to refund unauthorized charges. Keep track of free trials and subscription statuses to avoid unwanted fees.
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How to Avoid Future Charges from CCI CARE.COM?
If CCI CARE.COM has charged you in the past but no longer needs their services, be sure to cancel your account to avoid recurring fees. Log into your Care.com profile, locate the “Membership” section, and choose “Cancel Membership”. Check for any possible cancellation fees depending on your plan.
You can also contact Care.com support and request account closure to ensure no further charges. Beware that free trials will convert to paid subscriptions, so remember to cancel before the trial period ends. Always double-check your canceled status to prevent unexpected CCI CARE.COM charges.
Another way to avoid CCI CARE.COM charges is to only sign up for a paid membership if you’re sure you need advanced features for an extended period. Free profiles allow primary usage, which may meet your needs.
If you upgrade, set calendar reminders for the membership expiration so you can cancel in a timely manner if it is no longer required. Reviewing memberships and subscription details is vital to avoid getting charged through Care.com billing.
Is CCI CARE.COM A Legitimate Company?
CCI CARE.COM is a legitimate company. Care.com is a traded corporation with headquarters in Waltham, Massachusetts. As the leading online marketplace for finding and managing family care, Care.com connects over 25 million families and caregivers globally. Central banks and credit card companies process CCI CARE.COM charges without issue.
Care.com undergoes regular audits to comply with data security and privacy regulations. They perform background checks on all caregivers before joining the site and have systems in place to resolve user issues.
Care.com is an established brand that has been operating for over 15 years. While individual user experiences may vary, CCI CARE.COM and Care.com appear to conduct business and provide honest service to their customers. Their charges are meant to fund website maintenance to connect caregivers to families needing services.
What Are The Benefits Of Using CCI CARE.COM?
- Extensive, established network of caregivers: Access to over 25 million caregiver profiles globally across various service categories. Greater chance of finding a suitable fit.
- Background-checked caregivers: All caregivers are required to pass a background check for safety assurance before joining the site.
- Reviews and ratings: Read feedback from other users who have hired caregivers to make an informed choice.
- Customizable searches: Detailed search filters to find caregivers tailored to your specific needs like location, experience, services required, etc.
- Communication tools: Built-in secure messaging system to have conversations, share documents, and schedule interviews with potential caregivers.
- Ongoing background checks: Periodic background checks are performed to ensure no issues arise with caregivers after they join the site.
- Affordable membership options: Low-cost subscriptions for access to advanced features. Pay only for services you utilize.
- Customer support: Dedicated help center and live chat team to assist with queries and issues and facilitate dispute resolution.
- Mobile app access: Search, communicate, manage care, and more through the Care.com smartphone and tablet apps for added convenience.
- Resources and guides: Caregiving hiring guides, nanny tax help, cost calculators, and more to simplify all aspects of care provider management.
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Why You May Not Recognize This Charge?
CCI CARE.COM is the company that processes payments for Care.com subscriptions and memberships. So a charge from “CCI CARE.COM” on your credit card or bank statement is for your Care.com account. Sometimes, these charges may be unexpected if you remember to sign up for a free trial that turned into an automatic paid membership.
Or the charge could happen after your membership expires if you don’t cancel. So, seeing “CCI CARE.COM” on your statement isn’t consistently recognized, but it means Care.com is billing you for their services.
CCI Care.com Complaint Unauthorized Charges Being Deducted
If you notice charges from CCI CARE.COM being taken from your account that you do not recognize and disapprove of, do not ignore them. Contact Care.com right away to dispute the charges. Sometimes, free trials convert to paid subscriptions without consent. Or old accounts are still being billed.
Care.com should be able to determine if the charges are valid fees owed or if they were applied without authorization. In cases of apparent errors, Care.com may issue refunds of disputed charges. It’s essential to address unauthorized deductions with the company.
Contact CARE.COM Customer Support
- Go to the Care.com website and find the “Contact” or “Support” section
- Select “Submit a Request” or click to start a live chat
- Explain you have unauthorized charges and want to dispute them
Dispute the Charges with Your Bank
- Call your bank/credit card company and tell them you want to dispute a charge
- Provide the charge date, amount, and company name “CCI CARE.COM”
- Request the bank open an investigation and issue a chargeback if valid
Monitor Your Account
- Check recent statements for any other CCI CARE.COM charges
- Watch your account over the following months in case of repeat charges
- Contact Care.com right away if you see additional unauthorized deductions
Secure Your Account
- Update your login password for Care.com and other accounts
- Consider freezing or closing the credit card/bank account that was charged
- Opt-out of auto-renew on Care.com to avoid future membership fees
- Notify Care.com if your login details have been compromised
FAQ’s
What is the cost of a Care.com membership?
Membership plans range from $7.95-24.95 per month or $79.50-239.50, depending on the plan chosen. Basic plans cover 1-2 households, while premium plans allow for additional households as well as other enhanced features.
Will I still have access to my account after canceling?
You will keep access to your Care.com account and profile even after canceling your paid membership. Yet, you will only be able to use basic free features rather than premium paid membership features.
How can I avoid auto-renewing charges?
Be sure to cancel your membership before the renewal date. You can also opt out of auto-renew when signing up so your membership expires without renewing. Set calendar reminders for expiration as well.
What should I do if I see an unauthorized CCI CARE.COM charge?
Immediately contact Care.com support to dispute the charge. They can review your account activity and billing history to determine if it was valid or made in error. In some cases, unauthorized charges may be refunded depending on the situation.
Final Thoughts
CCI CARE.COM charges on bank statements or credit cards refer to recurring subscription fees that Care.com collects to power its popular website and mobile apps. Now that you understand the purpose of these charges, you’ll be clear of the unexpected CCI CARE.COM deductions.
If issues do arise, like unauthorized charges, contacting Care.com support is critical to addressing your concerns and any errors. Utilizing all the features on Care.com also requires setting up a paid membership, so reviewing membership terms helps avoid unwanted auto-renewing charges down the road.
Care.com offers a valuable platform for finding quality caregivers, jobs, senior care services, pet sitters, house cleaners, and more. Be aware that premium features necessitate occasional subscription charges from CCI CARE.COM. With a basic understanding of how memberships and billing work through
Care.com, you can feel confident preventing accidental charges, resolving disputes as needed, and taking full advantage of all the platform has to offer. Now, you have the knowledge to optimize your Care.com experience while maintaining control of related expenses.
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